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Shipping Policy/Delivery Information
- Your Shipping Address
- Merchant's Location
- Size of Consignment
9. I am unable to track my shipment. What should I do?
Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes up to 48 hours for the tracking number to get updated. However, the shipment is on its way to its destination. If you have recently received the shipment details, we would recommend you to wait and try tracking on the website after some time. If the tracking number is still not updated, please get in touch with us at www.Offerclue.com/support.
10. Can I change the Shipping Address?
You may request for change of address as long as the order is not packed and ready for shipment. You can track the status of your order from Offerclue.com 'My Account' section or from https://myaccount.Offerclue.com/index.php?dispatch=orders.search If the order is not yet ready for dispatch, you can change your shipping address from 'My Account' section or contact us at https://myaccount.Offerclue.com/index.php?dispatch=write_to_us.write. If your current order has already been shipped, you can still update the address in your Offerclue.com Address Book for future orders. To edit an existing address that is saved in your Offerclue.com Account, kindly visit the 'Address Book' page and click on 'Edit'. After you have made the required changes in the Address, click on 'Save'.
11. Does Offerclue deliver internationally?
No, Offerclue does not deliver to international locations.
12. The Courier Company’s message is inconsistent.
We use services of some of the industry's best courier/delivery companies for delivering your orders. However, if you suspect that the courier company's message is inconsistent, please drop us a message at www.Offerclue.com/support. Under such incidents, we abide by no-compromise policies with the courier companies.
13. What is RTO?
Return To Origin' or RTO means that the courier company tried to deliver the order at your address but could not deliver the same due to any of the following reasons:
- You were not available to receive the order.
- Your location was out of delivery area of the courier.
- Payment was not ready with you at the time of delivery.
- Your address was not traceable.
14. What happens after an RTO is received by Offerclue?
- If it is a Cash On Delivery Order, the product will be returned to the merchant.
- If it is a Prepaid Order, we will refund the amount to your bank account.
Email us the images/video with your order id and issue you are facing to [email protected]
(Note - Max Attachment Size Limit 4MB)
1.I want to return a damage/faulty product how do i proceed?
- Click clear images/video of the product showing damages.
- Email us the images/video with your order id and issue you are facing to [email protected]
- Explain the exact detail of the damage/defect and the status of the package that you received.
- The complaint and the images should be sent to us within 24 hours of the delivery. Failing to do so, we will not be able to serve the claim for you.
- If necessary, we will arrange a pickup of the product through our logistic partner. If we are unable to do so, we will request you to send the product back to us.
- Once the product reaches us, our Quality Analysts will evaluate your returned product to ensure adherence to our Returns Guidelines(bold and anchor link to return Guidelines).
2.All products sold on offerclue.com are brand new except the refurbished products. We offer easy replacement for all products sold on offerclue.com, under certain conditions, mentioned below:
- In case of any manufacturing defect, customers may notify us within 24 hours from the delivery. However, in case of transit damages, the issue has to be reported within 24 hours. After which we may not be able to accept the complaint.
- We may ask you to share the images/video of the product and the internal & external packaging material.
- Once we agree to replace, then we will replace the defective/damaged product with a brand new product at no extra cost.
- offerclue.com will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is Out of Stock or Discontinued by the manufacturer.
- Damages due to normal wear & tear and negligence on part of the customer is not returnable at all.
3.Following are the terms and conditions for return/replacement:
- Products must be in their original condition.
- Brand packaging should be intact. Do not paste anything or use any adhesive based tape on the original packaging. If needed, you may put it in a plastic bag and then stick over it.
- Replacements will be made basis availability of that product on the website.
- Brand's policy shall apply for specific branded product. We source branded products and these products are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same.
- Return can be made under wrong product delivery, manufacturing defect, defective product delivered and physical damage.
- In order to avail any kind of return facility, make sure you make a video of the product while opening the packet and within 48 hours of the delivery.
- For eg. If you claim that your packet is opened while in shipped state or you receive a broken product, defective item or open packet, you need to make a video while receiving the packet from the deliveryman and while you are opening the packet so that we can show/claim/prove it to the courier company or the vendor for the loss you have suffered.
- In case you are unable to make a video while receiving the packet or while opening the packet, it becomes very difficult to judge as when and where the product has been mishandled. (Can be manufacturer who sent the defective product or the courier company mishandled the package or maybe the customer who received the packet properly and mishandled the product at their own end).
- So, Without video, under any circumstances, offerclue will not attend/entertain any kind of return requests.
- All products are covered under warranty from their respective manufacturers or distributor or service centers. offerclue is nowhere liable for any kind of warranty for any product under any circumstances. offerclue is merely a shopping platform for the manufacturers to their respective items.
- Return policy varies from different manufacturers, products, companies, offers.
- We request you to please read the article and specification for the product before ordering.
· How do I cancel my order?
If you wish to cancel an order, please contact our Customer Support team by email (email@example.com) mail to function or call 0129-4340645 and let us know the reason for it.(Please quote your order number when calling)
(a) Our Subject Matter Experts will review the reason for your cancellation request and try to resolve the objective if possible.
(b) If you still do not wish to continue with your order, we’ll cancel it without any further delay.
(c) Once the order is cancelled, a confirmation email will be sent to your registered email ID.
· How long will it take to process a cancellation request?
Once we receive a cancellation request, it will take a maximum of 48 hours to cancel the order and depends on the day and time the order was placed.
(a) If the cancellation is requested on the same day before 6.30 pm, the order is cancelled on the same day and refund initiated.
(b) if the cancellation is requested after 6.30pm, the order will be cancelled the next day and refund requested the same day.
(c) If the cancellation is requested on weekends (i.e. Saturday/ Sunday) or on public holidays the order will be cancelled on the next working day and refund requested accordingly.
(d) In case your order has been "Shipped", we may take your cancellation request; however, we shall be able to process refund once we receive the cancelled items back from the courier. In this case courier charges( both shipping and return) to be Bourne by the customer.
You will be notified of the timeframe and charges (if applicable by the customer service rep).
· Why did Offerclue cancel my order?
· Your order can be cancelled due to any of the below reasons:
· Technical issues related to pricing information.
· Non-availability of the product(s).
· Payment problem identified by Fraud Detection Department.
Note: We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.
· How will I get a refund for the order I cancelled or returned?
· Once the resolution is set for refund, we will soon move ahead with the refund.
· Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details.
· If you opt for store credit as a refund, it will take 1-2 working days. You can use the amount for future purchases with us.
· However, if you opt for having the money transferred back to the source of transaction, while we process the refund immediately and notify your bank, it usually takes up to 7-10 business days for your bank to process the refund and the same to reflect in your account. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.
· I've still not received the refund in my bank account. Why?
(a) If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organisations for the same.Please note it normally takes 7-10 working days and will show in your next statement
(b) Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.